Refund policy

Refund and Returns Policy for Items purchased In-Store:

Need to return or exchange a recent purchase?

Return your items as per the below returns policy for quick and easy refunds:

You are entitled to a refund for items you purchase from The Super Tea and Food Products Pty Ltd if the item is:

  • Faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase.
  • Not of merchantable quality, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item.
  • Not fit for its purpose, meaning that the item does not do what you reasonably expected it would.
  • You must return the item within 14 days after purchase and provide The Super Tea and Food Products Pty Ltd with proof of purchase.

If you do not return the item within 14 days from the day of purchase, you will not be entitled to a refund of the purchase price, but you will be entitled to exchange the goods. If you are entitled to a refund but you would prefer to exchange the item, The Super Tea and Food Products Pty Ltd is happy to exchange or give you the gift card instead of a refund.

Change of Mind?

The Super Tea and Food Products Pty Ltd is not legally obliged to give refunds of the purchase price or gift cards on items or exchanges simply because you have changed your mind about the purchase. However, under our own 'Change of Mind Policy', if you simply change your mind we do offer a refund, exchange or gift card of value equivalent to the purchase price for most items provided that:

  • You exchange within 14 days from the date of purchase (or for online purchases, from the date you receive it).
  • AND the item is in its original condition, and all original labels are attached to the item.
  • AND you provide an original The Super Tea and Food Products Pty Ltd receipt or tax invoice as proof of purchase.
  • In addition to the criteria above, merchandise that is purchased on sale will only be eligible for exchange as part of our 'Change of Mind Policy'.
  • Any discontinued items or items in clearance cannot be returned, exchanged, or entitled to a refund in any circumstances.

Refund and Returns Policy for Online Purchases:

For online customers, the Returns Policy also applies. However, please note the following terms and conditions:

If for any reason, what you've purchased is not suitable we are happy to offer you a refund (or exchange in-store only). We have extended our return period to 30 days for in-store and online returns. We can only accept returns if items are in their original condition with labels/tickets attached.

Please note customers are responsible for the cost of postage for all returns, with the exception of faulty items. If your item is faulty, please contact our Customer Care team to arrange a return in this instance.

Online Return

If you're unable to get to our warehouse, you can return your purchase by post to our warehouse at your own expense. Unfortunately we can't accept online exchanges. If you wish to exchange your purchase, you will need to return it for a refund and then place a new order online.

To return items to our online store, please follow the steps below:

  1. Go to AusPost Returns, fill out your return details and pay for your return to be processed.
  2. Print your return label with your order (the label will also be emailed to you). Don't have a printer? No problem.
  3. You can print your label at a post office – just show the confirmation email on your mobile device and they can print it for you.
  4. Fill out the bottom section of the return form that came with your parcel and include with your return.
  5. Then lodge your item at a post office or drop it into a red street posting box (if size permits).
  6. Take your parcel to the counter at the post office if you want a lodgment receipt with a parcel tracking number.
  7. Once we receive your parcel, we will process your return and you will receive a confirmation email.

Can I exchange?

Unfortunately, we can't accept online exchanges at this stage; however, you can take your item into our warehouse for an exchange. Please show your order confirmation for any in-store exchanges.

Can I Cancel?

Unfortunately, once your order has been placed, we are unable to make changes to your order. However, once you have received your goods you can return them for a refund.